Issues Arise from Time to TimeOur support team is here for you
Start a Support Ticket
If you can’t find the answers you are looking for in our FAQ section, please fill out the form below to start a support ticket and we will help you solve the problem quickly.
Frequently Asked Questions
We want to understand exactly what you need. To help expedite our service, please read through our most frequently asked questions below.
What is my username?
Your User Name is typically your email address.
How can I reset my password? Can I look up my username?
Click “Trouble signing in?” and click an option to “get help”. You can change your password or look up your username whenever you like.
I see that I have “No Active Assignment” — what should I do?
Contact your branch or service center and ask for an assignment update. These updates typically take 24 hours to show in Peoplenet. Do not contact Peoplenet Support — unfortunately, we cannot update or modify your assignment.
I’m new to entering time online — how can I create an account?
Click “Create an account” on the logon page.
I submitted my time but haven’t been paid — what should I do?
Contact your branch or service center. Peoplenet Support can see when you entered your time, but we can’t tell when you will be paid.
I submitted my time online and need to make changes, what can I do?
If you see a “MODIFY” button on your weekly time card, click it to make changes and then re-submit. If you see that your time has been approved or your time card is locked, contact your branch or service center for help. Do not contact Peoplenet Support — unfortunately, we cannot update or modify your time card if it is approved or locked.
My time clock is not working— what can I do?
Many issues can be resolved with a reboot. Try this and see if it resolves your issue. If you are using Tempo Facial Recognition on a Dell Venue Tablet we do not recommend you reboot.
I need more help with Peoplenet — what can I do?
After signing in to your account, click HELP. We’ll show you info on how to use Peoplenet.